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Delivery process

a. Once the order has been packed and is ready to ship, the ERP system will send invoice information to Gothia via the InsertInvoice request, or via a text file. This will create the invoice at Gothia.
b. There are several ways of distributing the invoice:
1). Gothia can produce and deliver the invoice via mail or email.
2). Gothia can produce it and you can print the invoice. The pdf could be got via GetInvoicePrint or via the Gothia web portal Ledger Online.
3). You can produce and print the invoice and send it with the package. If you choose this method it is important to know that there are certain texts that you need on the invoice. Gothia will supply you with the correct texts.

Settlement process

a. Gothia handles the invoices created on an ongoing basis and you receive the settlement amount in your bank account within 24 hours.
b. Gothia will handle the customer payment and reminder processes.
c. All PayByBill transactions between your web store and Gothia can be reviewed and printed from LedgerOnline.
d. To monitor between your internal accounting and LedgerOnline, we recommend you have a settlement account to reconcile purchased invoices and credited invoices received by Gothia. Please contact our project managers for the best solutions to see how your accounting can be optimally updated.

Return process

1) Goods are returned to your warehouse.
2) Gothia needs information about the return as soon as possible. This is done by using the InsertInvoice request.

Checkout process

a. The customer decides to make a purchase in the webshop and moves to the checkout window.
b. The customer chooses the PayByBill invoice payment option. The customer needs to enter their SocialSecurityNumber and Post code.
c. Confirmation of the order is made by pressing the Confirm button.
d. Two request are now made to Gothia - CheckCustomer and PlaceReservation.
e. If Gothia accepted to finance the order the purchase is closed.

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Checkout process

a. The customer decides to make a purchase in the webshop and moves to the checkout window.
b. The customer chooses the PayByBill invoice payment option. The customer needs to enter their SocialSecurityNumber and Post code.
c. Confirmation of the order is made by pressing the Confirm button.
d. Two request are now made to Gothia - CheckCustomer and PlaceReservation.
e. If Gothia accepted to finance the order the purchase is closed.

PlaceReservation

The total amount of the purchase is sent to Gothia in this request. You will receive "Accept" or "Reject" of the purchase. An accept creates a reservation of the amount at Gothia. The purchase decision is made by Gothia based on a numerous different parameters such as open payments, under approved age, open invoices at debt collection etc. In some cases we will carry out a credit check at the credit rating company. If the customer is rejected he/she will be prompted with a generic message. You will receive this text from Gothia at startup. If you pack and ship goods from different orders (PlaceReservations) you should send Null value into parameter for order number.

Delivery process

1. InsertInvoice or text file: There are two options to send information about the shipped goods/invoice to Gothia - via InsertInvoice call or via a text file. Both creates an invoice at Gothia. The distribution is decided upon project start and nothing that you normally need to steer through this call.
2. CancelReservation: If the order is cancelled before shipment you could use the CancelReservation functionality which will cancel reservations on the customer.

Settlement process

1. All PayByBill transactions can be reviewed in LedgerOnline at any time.
2. There are automatic reports/files availible that make certain automatic reconciliations. Please contact our project managers to find the best solutions for updating your accounting system.

Return process

1. InsertInvoice or text file (with a negative amount):
When making a return you should send the same information that you did when you created the invoice, but with negative amounts and with the original invoice number to create an automatic match with the original invoice.