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What happens if the customer doesn’t pay?

The store will be paid whether the customer pays or not.

Which address are we supposed to send the goods to?

All goods should be delivered to address that has been credit checked.

Do I have to write my own terms of purchase?

No, this will be undertaken by Gothia

Do we have to create our own customer number or does PayByBill handle this?

You can choose which you prefer yourself. If you want us to register a customer number on each order/customer, we will do it. Each time an application is approved a unique customer number will be generated.

 

Can any web store software be integrated with PayByBill?

Yes.

I want to integrate my Web Store with PayByBill what do I need to do?

Integrating with PayByBill is not very time consuming, if you already have a platform using PayByBill then it’s a very easy transition, if you are not then there will be a requirement for some programming within your software, please raise this with your contact who will be happy to talk you through the set up requirements.

What are the payment terms for the customer?

The terms of payment vary, the customer can pay upon receipt of the invoice or they can pay via installments, the customer can decide this when they purchase the goods.

What happens if the customer is refused credit via PayByBill?

If the customer is refused credit for PayByBill, the customer would be given alternative payment methods such as credit/debit card payment.

Am I allowed to charge any fee for the invoice?

Yes, the web store decide themselves if and how much they will charge for the invoice, but our recommendation is to offer it without costs or with a very low cost. The lower cost, the more you will sell.

Can we produce the invoice ourselves and enclose it with the goods?

Of course, if you prefer so.

How do we handle any questions from customer regarding invoices, payments and this kind of matters?

Refer the customer to our customer service department.